What we hold, and why.
In plain English first, with the formal wording underneath. If anything here is unclear, ask us — that is a fault in the notice, not in you.
Last updated
2026-10-28
What we collect
In shortThe details an airline needs to issue a ticket, and the details we need to reach you about it. Traveller names, dates of birth, passport numbers where the route requires them, your email and phone number, and a record of what you booked and paid.
We also record technical information your browser sends — IP address, device and browser type, and the pages you visited — which we use to keep the site working and to spot fraudulent bookings. Formally, we process identity, contact, travel-document, booking and payment, and technical data. We do not ask for health information; if you tell us about a medical or accessibility need so the airline can help, we pass it to the airline for that purpose only.
Why we need it
In shortTo perform the contract you enter into when you book: issuing the ticket, telling you about schedule changes, and handling refunds. Some of it we hold because the law requires it — tax records, and the passenger data some destinations demand.
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Lawful basis
Contract
Booking, ticketing, changes
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Lawful basis
Legal obligation
Tax records, border data
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Lawful basis
Legitimate interests
Fraud checks, site security
How long we keep it
In shortBooking records — traveller details, contact details and what was paid — are kept so we can handle changes, refunds and our tax records.
We keep booking and payment records, with the traveller details in them, for at least six years after the end of the financial year in which the booking was made, because UK tax and company law require it, and for as long as an open refund, complaint or claim needs them.
Your rights
In shortYou can ask for a copy of what we hold, ask us to correct it, or ask us to delete it once we are no longer required to keep it. Write to us and we will reply within one month.
If you think we have handled your data badly, tell us first — we would rather fix it. You also have the right to complain to the supervisory authority:
the Information Commissioner's Office (ICO), at ico.org.uk or on 0303 123 1113.
Contacting us
In shortWrite to us about anything in this notice at the address below.
We are the data controller for the personal data described in this notice; our registered details are under Data controller. We reply to every request about your data within one month.