How can we help?
Most answers are below. If yours is not, contact us and a real person replies.
Frequently asked
How do I cancel a booking?
Message us with your booking reference. An agent cancels it and tells you what the airline's fare rules give back.
When do I get my ticket number?
Your booking confirmation arrives by email as soon as you book. Your ticket numbers follow in a second email once we issue your ticket with the airline.
The name on my passport does not match my booking.
Message us with your booking reference before you travel. Airlines have their own rules for correcting a name: some allow a small correction, others need the ticket reissued, and an agent tells you which applies and what it costs.
Do infants need their own seat?
Infants under two travel on an adult's lap and do not get a seat of their own, and each adult can take one infant. If you want a seat for an infant, contact us before you book.
My flight was rescheduled by the airline — what now?
Message us with your booking reference. An agent checks the new times with the airline and, depending on its rules, helps you accept them, move to another flight or cancel.
Is my money protected?
A flight booking that comes with an ATOL Certificate is protected under our ATOL licence, number 12854. A booking without one is not ATOL protected.