How can we help?
Most answers are below. If yours is not, contact us and a real person replies.
Frequently asked
Can I cancel free of charge?
Yes — within 24 hours of booking. Message us with your booking reference and an agent cancels it and refunds you in full. After 24 hours the airline's fare rules decide what a change or cancellation costs, and an agent tells you what they allow.
When do I get my ticket number?
Your booking confirmation arrives by email as soon as you book. Your ticket numbers follow in a second email once we issue your ticket with the airline.
The name on my passport does not match my booking.
Message us with your booking reference before you travel. Airlines have their own rules for correcting a name: some allow a small correction, others need the ticket reissued, and an agent tells you which applies and what it costs.
Do infants need their own seat?
Infants under two travel on an adult's lap and do not get a seat of their own, and each adult can take one infant. If you want a seat for an infant, contact us before you book.
My flight was rescheduled by the airline — what now?
Message us with your booking reference. An agent checks the new times with the airline and, depending on its rules, helps you accept them, move to another flight or cancel.
Is my money protected?
Yes. Flight bookings are covered by our ATOL licence, number 12854.