شروط حجزك.

من نحن

Mir Travel Limited arranges flights as an agent for the airlines. Your contract for the flight itself is with the airline, under its conditions of carriage. These terms cover our part: arranging the booking, taking payment for it, and helping you with it afterwards.

الأسعار وقواعدها

Every fare comes with the airline's fare rules, which say whether it can be changed or refunded and what that costs. We show them before you pay, and they apply to your booking exactly as the airline sets them. The price you see at checkout is the price you pay: if it changes before we book, we tell you and ask again.

الأسماء ووثائق السفر

Enter each traveller's name exactly as it appears on their passport. Most airlines treat a corrected name as a new ticket, at a new price. Passports, visas and health requirements for every country on your route are your responsibility. An airline may refuse to carry a traveller without them, and we cannot refund a fare the airline keeps.

التعديل والإلغاء

To change or cancel a booking, message us with your booking reference. An agent tells you what the airline's fare rules allow and what it costs, and acts only once you agree. A refund is what the airline returns under those rules, paid back to the card you paid with.

الدفع

You pay the full price when you book, on our payment provider's secure page, and your card details never reach us. We reserve your seats first and take payment straight after. If the payment does not go through, the booking is cancelled and nothing is charged.

الحماية المالية

Mir Travel Limited holds ATOL 12854, issued by the Civil Aviation Authority. Where a booking is protected under the ATOL scheme you receive an ATOL Certificate, which says so and what it covers. A booking that comes with no ATOL Certificate is not ATOL protected.

مسؤوليتنا

We arrange your booking with reasonable care and skill, and we are responsible if we do not. We are not responsible for what an airline does or fails to do, such as a delay, a cancellation or lost baggage. Those claims go to the airline, and we will help you make them. Nothing in these terms limits a liability the law does not allow us to limit, or takes away your rights as a consumer.

الشكاوى

If something has gone wrong, tell us first, with your booking reference, and we will reply within 14 days. If we cannot put it right, a complaint about the flight can go to the airline and then to its alternative dispute resolution body, or to the Civil Aviation Authority.

القانون المعمول به

These terms are governed by the law of England and Wales, and its courts can hear any dispute. If you live in Scotland or Northern Ireland, you may also bring a claim in your local courts.

التواصل معنا

Questions about these terms: write to us at the address below.

[email protected]